Customers

The Customers page is where you view, filter, and manage everyone you can request a review from. Open a customer's profile to edit their details, send a review request, and see their message and review history.

Filtering

Filter customers by location, tags, subscription status (subscribed or unsubscribed from requests), and whether they have already been asked for a review. Use these filters to build a list before a manual send, or just to understand who is in your account.

Customer Profile

Each customer profile shows:

• Contact details (name, email, phone, company, location)
• Tags assigned to the customer
• Every message sent to them, with delivery status
• Any reviews they have left

From the profile you can edit details, add or remove tags, and trigger a manual review request at any time, even if automatic collection is off.

Adding Customers

You can add customers four ways:

1. Manually - Add one at a time from the Customers page. See Importing Customers.
2. CSV Upload - Import up to 1,000 customers at once. The import runs in the background.
3. Integrations - Connect Stripe or HubSpot to bring customers in automatically as they are created.
4. API (Pro and Elite) - Create and update customers programmatically. See API Reference.

See Importing Customers for the full CSV format and field reference.

Unsubscribing

Customers can unsubscribe from review requests at any time from the link in any message they receive. Once unsubscribed, Repwyn will not send them further requests, though you can still see their profile and any past reviews.