Request Strategy

Every Repwyn account has a request strategy. Deciding who to ask for a review and when is entirely up to you; Repwyn gives you the controls to request at the right moments, from customers who are likely to leave a positive review.

Trigger

The trigger starts the process of sending a customer their first request. Common triggers include:

• When a customer signs up
• After they are charged
• On a signup anniversary
• Based on subscription status

Delay

How long to wait after the trigger before sending the request. A short delay right after a purchase, or a longer delay to give someone time to actually use what they bought, both have their place depending on your business.

Reminders

If a customer has not responded, Repwyn can send up to three reminders on a schedule you control.

Limits

Set daily or monthly limits so only a certain number of requests go out in a given window, useful for pacing outreach on a large customer list.

One Request Per Customer

A customer is only requested automatically once per account. You can always trigger another request manually from their customer profile if needed.